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Warranty and Returns Policy

Warranty and Returns

At GDT Implants, customer satisfaction is always our top priority.

Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page.

If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. We are here to help! Please feel free to submit a information HERE if you have any issue with your order!  

 


 

60 Day Returns Warranty

Customers can contact us within 60 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product. 

We will also pay the return shipping costs if the return is a result of our error.

Any product that is returned must be in the same condition as it was received and in the original packaging.

We will notify you via e-mail of your refund once we've received and processed the returned item. Or you can call us at 1-800-390-1105 24/7 to speak with a customer representative. When calling please have your order number readily accessible.

Shipped orders that go unclaimed or are refused at time of delivery or are returned undeliverable will be subject to original shipping charges incurred and return charges.

All returns must have a return authorization to qualify for a refund or exchange.

 


 

Lifetime Warranty for Implants

GDT Implants provides a life time warranty for their implants and undertake responsibility
to replace, free of charge, any implant / abutment manufactured by GDT Implants. The
terms and conditions of these warranties are set out under the following conditions
1 GDT Implants does not compensate the professional or the patient by any additional
cost or expenses arising in connection with the failed implant.
2 To receive the benefits of the warranties the professional must have used surgical and
prosthetic components and have performed the implant process according with GDT
Implants instructions.
3 Ensure that the patient complies with generally accepted standards of good oral hygiene.
For implants, oral hygiene maintenance examination twice a year are recommended.
Professional: dentist, oral surgeon, physician and dental technicians. GDT Implants is not
obliged to supply any benefits under this warranty with respect to any GDT Implants
product, if the failure was cause by trauma or by the patient claims.
To present a demand under this Warranty, you have to send a completed product
replacement form accompanied by the failed product and the other components places
by the professional within 2 months after the occurrence of the failure. In case of implant
failure of fracture, an x-ray of the failed implant prior to the failure is mandatory. Prior
to submitting the implant and the other parts used in the treatment, ensure that all
products are sterilizes.
If the Client agree to and abide by the provisions of this warranty, the warranty will remain
in effect for lifetime. However, should the Distributor and his client violate one of the
provisions listed above, the warranty will be void.
Application of Warranty:
The warranties gives under this Warranty Program are exclusively for the benefit of
treatment provider and not any other person or entity.
This Warranty Program applies to GDT Implants and all official distributors.

 


 

Compensation time-frame
For returned items or items for exchange, we will need 1-4 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: Between 7-14 business days

Please contact our Support Center for further help. We will do our very best to help you and reply to all messages within 24 hours.
 


Our shipping address for returns:

GDT Implants

Yitzhak Ben-Zvi 9/64

8489327

Beer Sheva

Israel